The Change Agent's Field Guide: Mastering the Intersections of Change Management and Continuous Improvement

While there are many books specific to change management or continuous improvement, there are few, if any, books that address the intersections between change management and continuous improvement. After 30+ years as a change agent implementing lean and process improvement, the author’s hypothesis on why continuous improvement efforts “stick” sometimes and other times not is that many leaders of these efforts fail to understand the importance of change management and the critical intersections between people and process improvement. He provides a blueprint or roadmap for leaders of continuous improvement (aka ‘change agents’) efforts on how to anticipate, manage, and measure change while engaging in continuous improvement. Managing these critical intersections is key to successful outcomes for both planned and unplanned change initiatives.