Fundamentals of Reference (ALA Fundamentals)

The all-in-one Reference reference you ve been waiting for, thisinvaluable book offers a concise introduction to reference sourcesand services for a variety of readers, from library staff memberswho are asked to work in the reference department to managersand others who wish to familiarize themselves with this importantarea of librarianship. Written in an accessible style and designedfor everyday use, it presents an overview of the basic tools andtechniques of reference work, including Reference Services, a section addressing such importanttopics as telephone reference, the reference interview, andelectronic reference Reference Sources, chapters which focus on typesof reference tools, including encyclopedias, dictionaries,directories, handbooks, and almanacs Appendixes with key documents prepared by the Reference and User Services Association(RUSA) and an annotated bibliography An excellent training tool for both new and experienced staff, Fundamentals of Reference willquickly become your fundamental reference!