One Night at the Call Center: A Novel

This is a very nice first or second piece of fiction. I get a chuckle out of people throwing around the word "novel". Mr. Bhagat really stretches the sense of term "novel" by referring to this short non-fiction volume as a novel on the cover page. Novel? Perhaps in the sense that no one in my recollection has written a story centered around an Indian call center. But, a novel? Please. Doesn't novel imply a work of art or a serious attempt at art? This is not art.