The Art of Managing Professional Services: Insights from Leaders of the World's Top Firms

Maureen Broderick draws on her 30 years of experience in professional services to explore both the art and science of running a high performance firm. She presents tangible processes and programsùincluding 40 featured best practicesùthat readers can tailor to their own organizations and cultures. Inside you will learn:

-How to create and maintain a shared vision, values, and culture

-Best programs to recruit, train, and retain great people

-Strategies to develop and manage a profitable portfolio of clients

-What it takes to innovate services and share knowledge

-The key metrics to monitor financial health

-Insights into effective positioning, marketing, and selling firm services

-Proven practices for rewarding and managing the partnership

-A guide to both long-term and annual strategic planning

-Balancing structure and governance in a consensus-driven organization

-Secrets For leading "incredibly smart and independent people"