Performance-driven IT

by Charles Araujo (Author)

This guide will help people to understand a new way of looking at IT operations and IT metrics, providing them with a road map to reshape their organization into one that is truly performance-driven.

With an approach to metrics this book lists some of the questions that need be asked at all levels of the organization to make sure it s on track to meet the agreed strategic objectives.

Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. Too much information is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic.

Key Benefits

In an anecdotal manner the author highlights how metrics can be used to drive organizational change and meaningful improvement in service delivery

The overall theme is utilizing service management statistics for success

Engagingly written in everyday business language , it puts the IT function into a strategic business context

The publication delivers real-life examples that will resonate with it audience and sets out the methods and processes by which an organization can achieve key transformations

Review
I read the draft of Performance-driven IT in a single afternoon; I couldn t put it down. Not only is it written in everyday business language; it also puts the IT function into a strategic business context. It focuses on achieving the long-term vision, mission and goals of the host organization and the IT organization. For me it redefines the old adage You can t manage what you can t measure as You don t need to measure what you don t need to manage.

In today s data-rich and ever-changing business environment, the correct use of the right data can give your organization a sustainable competitive advantage. I m sure you ll be both challenged and excited at the potential for the application of performance-driven IT in your organization.

–A. Bruce Harvey - Company Secretary itSMF International

About the Author
Author Charles Araujo is an industry analyst, an internationally recognized authority on the digital enterprise, and author of The Quantum Age of IT: why everything you know about IT is about to change (2012) and The Ecosystem Advantage: how to build the digital ecosystem that will help you win in the digital era (2016). He is the principal analyst with Intellyx, the first industry analyst firm to be focused on Agile digital transformation. He has published more than 100 articles, is a regular contributor to CIO.com and has been quoted and published in magazines, blogs and websites, including Time, Information Week, CIO Insight, Network World, CIO & Leader, IT Business Edge, Tech Republic, Computer World, USA Today and Forbes