Lynda - Balanced Scorecard and Key Performance Indicators
Lynda - Balanced Scorecard and Key Performance Indicators
Size: 502 MB | Duration: 1h 17m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English
Size: 502 MB | Duration: 1h 17m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English
There's a critical link between an organization's goals and its performance metrics. A beautiful mission statement is nothing without specific, actionable measures that provide incentives to succeed. These actionable numeric measures are called key performance indicators (KPIs) and can be organized into a structure called the balanced scorecard. The scorecard helps you quantify business performance over time: weeks, months, quarters, or even years. In this course, accounting professors Jim and Kay Stice explain what KPIs your business should consider in a balanced scorecard, from financial goals to employee and customer satisfaction. They describe how to craft a clear mission statement that complements your KPIs, and how to tie performance to incentives. Plus, get a look at KPIs in action, as Jim and Kay break down a case study examining a trucking company's balanced scorecard.
* The importance of KPIs and measuring performance
* Financial goals and measure
* Customer needs and satisfaction
* Employee growth
* Creating an effective mission statement
* Linking measurements and rewards
* Examining a KPI case study
* Financial goals and measure
* Customer needs and satisfaction
* Employee growth
* Creating an effective mission statement
* Linking measurements and rewards
* Examining a KPI case study
Lynda - Balanced Scorecard and Key Performance Indicators
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