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The Service Level Agreement SLA Guide

Posted By: sandhu1
The Service Level Agreement SLA Guide

The Service Level Agreement SLA Guide
Emereo Publishing | September 18, 2008 | ISBN-10: 192152362X | 204 pages | PDF | 2.45 MB

A professional technical roadmap to IT Service Level Management & Agreements, Service Design & Continual Service Improvement with design, role & responsibility, KPI, communication plan & SLA template resources for organizational implementation.