The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises by Jeff Toister
English | March 15, 2021 | ISBN: 0578824949 | 184 pages | EPUB | 0.22 Mb
English | March 15, 2021 | ISBN: 0578824949 | 184 pages | EPUB | 0.22 Mb
What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?
The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.
- Discover what truly motivates customers to buy from you.
- Earn your customers' trust with an experience guarantee.
- Avoid service failures that cause customer churn.
Creating a consistently great customer experience doesn't have to be a complicated and daunting task. The Guaranteed Customer Experience will help whether you're looking for a model that's easy to implement and understand, or you're trying to find a critical piece that's been missing from previous customer experience initiatives.
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