Learn To Write Your Own Asterisk Voip Dialplans And Queues

Learn how to read and write your own Asterisk dialplan configurations for auto attendant menus and call center queues

What you'll learn
Write your own configuration files for Asterisk from scratch.
Customize configuration files for systems like AsteriskNow or FreePBX.
Fully understand how Asterisk extensions.conf works so you can read and edit it.
Setup your own call center using Asterisk queues.conf to route calls in an ACD (automated call distribution) format to available agents.
Configure custom caller ID names to help identify where phone calls are coming from for better handling of phone calls.
Requirements
You should have taken the course Asterisk Made Easy or know how to install an Asterisk or AstLinux system.
Description
Do you want to learn how to read and write your own Asterisk dialplans?Have you been trying to build your own Asterisk auto attendant but don't know where to start?Do you want to create your own custom recordings for auto attendant greetings?Do you want to setup a call center queue with dynamic agents?Are you looking to configure ACD (automatic call distribution) for your inbound phone calls?Learn how to tackle all of these configuration items and more by taking this advanced Asterisk course. During the course you will learn details about how create your own auto attendant and adding different digit options to route calls within your Asterisk phone system.Go from an Asterisk beginner to an expert and write all your own unique dialplan code. I will show you how to write dialplans and make test phones calls showing you the result of the changes made.If you want to learn by doing then you need to take this course to learn how to use the different Asterisk applications to create a truly unique dial plan for you or your clients.To take the course you should have a working Asterisk or AstLinux system so you can go in and write your own dialplan to follow along with the lessons.

Overview

Section 1: Getting Started: How to Write Asterisk Dialplans

Lecture 1 Introduction and how to get the most from this course

Lecture 2 Do you have a working Asterisk server then make copies of configuration files

Lecture 3 Install the extra sound files by downloading them manually

Lecture 4 Configure SIP endpoint and use the test extension

Lecture 5 Create a custom greeting or recording for a menu

Section 2: How to create an auto attendant or virtual receptionist to answer inbound calls

Lecture 6 How to point your phone numbers to an auto attendant menu

Lecture 7 Create your auto attendant menu settings and understand the goto command

Lecture 8 Configure digit options to go to a ring group or group of phones on the PBX

Lecture 9 Set a custom caller ID name and help callers entering invalid options

Lecture 10 Provide callers with a directory option in the menu to enter 3 digits as letters

Lecture 11 Add direct extension dialing from the auto attendant for any extension number

Lecture 12 Learn how to create a sub menu within a main menu auto attendant

Lecture 13 Create an after hours menu or call handling context

Lecture 14 Configure time of day routing so you can dynamically route calls based on time

Lecture 15 Create an internal extension to test dialing the externally facing phone numbers

Lecture 16 Auto attendant visual review lecture

Section 3: Writing Asterisk dialplan configurations using different syntax formats

Lecture 17 Learn about different ways to write the same thing

Lecture 18 See how you can write the same thing two different ways

Section 4: Submit a review of this course on the Udemy marketplace

Lecture 19 Please take the time to submit a review of the course

Section 5: How to setup a call center for automatic call distribution with agents

Lecture 20 How to get started with call centers, queues and agents

Lecture 21 Create a call center queue using the queues.conf file

Lecture 22 See the queue in action and understand what the options are for the queue

Lecture 23 Install and configure your smartphone to be a SIP endpoint and agent

Lecture 24 Setup dynamic login/logout for your queues

Lecture 25 Make sure you configure sip.conf to ensure busy agents do not get another call

Lecture 26 How do supervisors barge, whisper and monitor agents on active phone calls

Section 6: How to setup a conference bridge using Asterisk

Lecture 27 How to configure and use conference bridges in Asterisk

Section 7: Advanced Time of Day Call Routing for Holidays and Weird Schedules

Lecture 28 Learn how to schedule call routing for holidays well in advance of the date

Section 8: Enable Night Mode on Your Asterisk PBX

Lecture 29 Configure your Asterisk PBX to have a Night Mode on and off switch

Section 9: Go out and push the limits of Asterisk

Lecture 30 Looks like your well on your way to building your own custom dialplans

Students should have an installed Asterisk or AstLinux system installed.,If you do not have any experience with Asterisk I recommend starting with my Udemy beginners course called "Asterisk Made Easy."