Mastering Consumer Protection & Banking Complaints

From Ombudsman to RTI

What you'll learn

Understand Comprehensive Consumer Rights and Protection Laws

Navigate the Banking Complaints Resolution Process

Utilize the Right to Information Act for Greater Transparency

Apply Internal and External Ombudsman Mechanisms for Complaint Resolution

Requirements

Basic Understanding of Law and Rights

Interest in Consumer Advocacy

Description

Welcome to "Mastering Consumer Protection & Banking Complaints: From Ombudsman to RTI," a comprehensive course designed to empower you with the knowledge and tools necessary to navigate the intricacies of consumer rights, resolve banking disputes, and effectively use the Right to Information Act to promote transparency and accountability.What You Will LearnThis course will guide you through the complexities of:Consumer Protection Act 2019: Understand the new provisions, how they enhance consumer rights, and practical steps for utilizing these rights to address grievances.Banking Ombudsman Scheme: Dive deep into the functioning of the Banking Ombudsman, learn how to file complaints, and understand the resolution process to effectively resolve banking disputes.Internal Ombudsman Mechanisms: Gain insights into the role of Internal Ombudsmen in financial institutions and how they can be leveraged before escalating issues externally.Right to Information Act 2005: Master the procedures to access public information that can aid in consumer advocacy or resolving disputes with governmental and public bodies.Course FeaturesInteractive Content: Engage with interactive lectures, real-life case studies, and practical exercises that help solidify your understanding of each topic.Expert Instructors: Learn from experienced professionals from the fields of law, finance, and public administration, who bring both depth and practical insights into the classroom.Flexible Learning: Access the course at any time, from anywhere, and progress through the modules at your own pace on our user-friendly platform.Who Should EnrollThis course is ideal for consumers, banking professionals, legal practitioners, government officials, NGO workers, educators, and anyone interested in understanding and applying consumer protection laws and the Right to Information Act.Whether you are a consumer seeking justice, a professional aiming to enhance your customer service skills, or a citizen looking for transparency in public services, this course will equip you with the necessary skills and knowledge to navigate and utilize legal frameworks effectively.Enroll now to start your journey towards becoming a proficient advocate for yourself and others in the realms of consumer rights and information access!

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Importance of customer satisfaction and protection

Lecture 2 Importance of customer satisfaction and protection

Section 3: Technological advancement in Customer service

Lecture 3 Technological advancement in Customer service

Section 4: Customer security and privacy concern

Lecture 4 Customer security and privacy concern

Section 5: Role of Banking Ombudsman

Lecture 5 Role of Banking Ombudsman

Section 6: Banking Ombudsman scheme

Lecture 6 Banking Ombudsman scheme

Section 7: Introduction to consumer protection laws in India

Lecture 7 Introduction to consumer protection laws in India

Section 8: Consumer protection act 2019

Lecture 8 Consumer protection act 2019 brief

Section 9: RTI Act 2005

Lecture 9 RTI Act 2005

Consumers and General Public,Banking Professionals,Legal Professionals and Law Students,Government Officials and Policy Makers