Help Desk Professional: A Guide To Your It Career

Master the Help desk position by working smarter and boost your career opportunities

What you'll learn
Computer skills to help you break into the IT world
How to quickly diagnose computer related issue and the steps to take to resolve problems
How to communicate with users and provide the best IT experience
Understand the functions of computer hardware and navigate Windows
Server Hardware and Software
Networking: IP's, DNS, DHCP, and Command Prompt tools
Requirements
A desire to learn and improve your skills
A basic understanding of computers
Owning a desktop, laptop, or tablet is preferable but not absolutely necessary.
Description
Help Desk Professional is your guide to breaking into the IT world. We cover the basics of computing to intermediate/advanced tools without a bunch of useless information. The  5 hours of Help Desk Professional will bring you new and exciting information that you'll be able to apply during interviews and in the workplace. What sets Help Desk Professional apart from competing courses is the use of real-life examples. I have personally selected actual tickets that my team has worked on in the past to bring you the best representation of workplace interactions. Things we will cover in this course:Setting up a Windows 10 environmentHow to work your way around WindowsPrinter TroubleshootingNetworking BasicsServer HardwareServer 2016 Operating SystemVirtual EnvironmentsActive DirectoryGroup PolicyTroubleshooting Please join me in this technological journey; I'll be available to assist you with anything you need along the way. I'm confident this course will increase your knowledge and improve your tech confidence. It's time to take your skills to the next level. What are you waiting for?

Overview

Section 1: Introduction

Lecture 1 About this Course

Lecture 2 Who is the help desk for?

Lecture 3 Career Path

Section 2: Computer Hardware

Lecture 4 Hardware Overview

Lecture 5 Hardware Moving Forward

Lecture 6 Computer Cases

Lecture 7 Motherboards

Lecture 8 CPU/Processor

Lecture 9 RAM

Lecture 10 Hard Drives

Lecture 11 Power Supplies

Lecture 12 Graphics Cards

Section 3: Installing Windows

Lecture 13 Windows USB Installer Setup

Lecture 14 Installing A Hard Drive

Lecture 15 Booting to Bios and Bios Overview

Lecture 16 Let's Install WIndows

Section 4: Using Windows 10

Lecture 17 Running Windows Updates

Lecture 18 Installing A Web Browser

Lecture 19 Windows Settings Overview

Lecture 20 Control Panel

Lecture 21 Adding Local Users

Lecture 22 File Explorer

Lecture 23 Installing Drivers

Lecture 24 Functionality

Lecture 25 Disk Management

Lecture 26 Powershell, Command Prompt, and Registry Edit

Section 5: Printers

Lecture 27 Printers Overview

Lecture 28 USB Printing

Lecture 29 Networking Printing

Lecture 30 Printer Troubleshooting

Section 6: Networking

Lecture 31 Networking Hardware

Lecture 32 Making a Network Cable

Lecture 33 Command Prompt For Networking Basics

Lecture 34 DNS

Lecture 35 DHCP

Lecture 36 Ping

Lecture 37 nslookup and tracert

Lecture 38 Speed Test

Section 7: Server Hardware and Server 2016

Lecture 39 Server Hardware Overview

Lecture 40 Server Bios & RAID

Lecture 41 Server 2016 Overview

Lecture 42 Creating A Hyper-V Environment

Lecture 43 Hyper-V Manager

Lecture 44 Creating Checkpoints and Saving

Lecture 45 Adding Roles and Features

Lecture 46 Print Server Configuration

Lecture 47 Active Directory

Lecture 48 Group Policy

Lecture 49 Joining A Domain

Lecture 50 Folder Sharing and Permissions

Section 8: Remote Desktop/Port Fowarding

Lecture 51 Local Remote Desktop

Lecture 52 Port Forwarding and External Remote Desktop

Section 9: Troubleshooting

Lecture 53 Communication

Lecture 54 The first step of troubleshooting

Lecture 55 Research and Test

Lecture 56 Researching Tips

Lecture 57 Confirm The Results

Lecture 58 Document your findings

Section 10: Real Life Examples

Lecture 59 Ticket #1 I can't get into my computer

Lecture 60 Ticket #2 My computer won't turn on

Lecture 61 Ticket #3 Unable to print

Lecture 62 Ticket #4 Our server is down

Lecture 63 Ticket #5 I think I've been hacked

Lecture 64 Ticket #6 I can't get into this software

Lecture 65 Ticket #7 The computer in the back room is making a loud noise

Lecture 66 Ticket #8 The monitor at the frontdesk computer is discolored

Lecture 67 Ticket #9 Our internet is down

Section 11: Useful Tools

Lecture 68 CCleaner

Lecture 69 CrystalDiskInfo

Lecture 70 Veeam Backup Services

Lecture 71 Veeam Backup Services # 2

Lecture 72 Hardware Monitoring

Lecture 73 TreeSize

Lecture 74 Profile Wizard

Lecture 75 Data Migration Tools

Section 12: Conclusion

Lecture 76 What should I do next?

Lecture 77 Thank you and advice for the future

Individuals who seek professional employment in the IT field.,Entry-level candidates looking for a career change.,Users who want to be able to fix computers as a side hustle or fun project.