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  3. CX That Sings: An introduction to Customer Journey Mapping, Revised & Updated Edition

CX That Sings: An introduction to Customer Journey Mapping, Revised & Updated Edition

Posted By: First1
Date: 13 Apr 2020 06:36:07
CX That Sings: An introduction to Customer Journey Mapping, Revised & Updated Edition

CX That Sings: An introduction to Customer Journey Mapping, Revised & Updated Edition by Jennifer L. Clinehens
English | March 13th, 2020 | ISBN: 1393893678 | 108 pages | EPUB | 4.39 MB

Do you know what makes your customers tick?

"CX That Sings" is about understanding your customers - how they view your brand, how they make choices, and how the customer experience shapes their purchase decisions. In this book, the author explains how to create the most useful research tool in business, the customer journey map.

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