ASQ Auditing Handbook - Principles, Implementation, and Use

Auditing is a management tool used to verify that systems and processes are compliant/conformant, effective, and continually improved. The process audit determines if process requirements (methods, procedures) are being met, while a system audit determines if system requirements (manual, policy, standards, regulations) are being met. This best-selling Handbook provides comprehensive coverage for nearly every aspect of the audit function. Though a valuable resource for studying for the CQA examination, it is also meant to be the single source for quality, environmental, safety and health auditors, audit managers, audit teams, and other professionals in the field. The Handbook is designed to provide practical guidance for system and process auditors. Practitioners in the field have provided content, example audit situations, stories, and review comments as the handbook evolved. New to this Third Edition are topics such as auditor competency, business applications, and improvement tools. Additionally, existing topics have been expanded to encompass process methods, process based management systems, and ISO 19011 guidance. The Handbook has been refocused to promote the common elements of all types of system and process audits (quality, environmental, safety, and health), and covers the latest auditing terminology and communication technology. The appendices include example forms and an example guide for when technical specialists (subject matter experts) are needed on the audit team. Content: Front Matter • List of Figures and Tables • Notes to the Reader • Overview • Table of Contents •Part I. Auditing Fundamentals 1. Basic Terms and Concepts/Part IA 2. Purpose of Audits/Part IB 3. Types of Audits/Part IC 4. Audit Criteria/Part ID 5. Roles and Responsibilities of Audit Participants/Part IE 6. Ethical, Legal, and Professional Issues/Part IF •Part II. Audit Process 7. Audit Preparation and Planning/Part IIA 8. Audit Performance/Part IIB 9. Audit Reporting/Part IIC 10. Audit Follow-up and Closure/Part IID •Part III. Auditor Competencies 11. Auditor Characteristics/Part IIIA 12. Resource Management/Part IIIB 13. Team Membership, Leadership, and Facilitation/Part IIIF 14. Conflict Resolution/Part IIIC 15. Communication Techniques/Part IIID 16. Interviewing Techniques/Part IIIE • 17. Presentation Techniques/Part IIIG 18. Process Verification and Validation/Part IIIH •Part IV. Audit Program and Business Applications 19. Audit Program Management/Part IVA 20. Business Applications/Part IVB •Part V. Quality Tools and Techniques 21. Fundamental Quality Control Tools/Part VA 22. Quality Improvement Tools/Part VB 23. Descriptive Statistics/Part VC 24. Sampling Methods/Part VD 25. Process Capability/Part VE 26. Qualitative and Quantitative Analysis/Part VF 27. Cost of Quality/Part VG Appendices • References • Glossary Index