Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business
Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business by Joseph A. Michelli
English | September 26, 2023 | ISBN: 1922611875 | 192 pages | PDF | 1.73 Mb
English | September 26, 2023 | ISBN: 1922611875 | 192 pages | PDF | 1.73 Mb
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’ s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli – the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz and Starbucks – was so impressed by Macquarie’ s ability to deliver transformative customer experiences that he felt compelled to write this book. Customer Magic is a practical, easy-to-read guide that, consistent with Macquarie’ s commitment to delivering customer value, shares transferrable knowledge on how to identify and solve customer pain points; craft a compelling unique value proposition; attract, select, grow and retain customer service talent and subject matter expertise; set, measure, track and incentivise mission-critical business goals and customer-driven growth; innovate solutions that meet your customers’ stated and unstated needs; and maintain a growth mindset and leave a legacy of success.
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